GP CME 2010 - Janet Harp

Janet Harp
Janet Harp is the Senior Nurse Advisor and Relationship Manager for McKesson New Zealand the contracted provider of Healthline the national 0800 telephone triage and advice service. She is a registered nurse and has worked in a variety of clinical positions both in the UK and New Zealand. She spent 6 years in ED and completed a Post Grad certificate in Advanced Trauma Emergency Nursing prior to commencing employment at Healthline in 2000. Janet is responsible for providing clinical governance advice and support through nurse leadership and acting as a quality champion across the New Zealand business to ensure that clinical care is of the highest standard. She is also responsible for the maintenance of effective relationships with key Healthline clients and stakeholders. Janet Harp Senior Nurse Advisor Telephone Triage McKesson NZ www.moh.govt.nz/healthline janet.harp@mckesson.co.nz Phone: 04 4948176

Primary Care Telenursing in NZ

Saturday, 12 June 2010	Start 3:45pm	Duration: 15mins	Southern Trust Sportsdrome

Telenursing is governed by the Nursing Council Professional Standards for Telenursing Practice.

Telenursing refers to the use of telecommunications technology in nursing to enhance patient care through assessment, triage and provision of information and is often the first point of contact for callers seeking health advice.

Although nurses have provided nursing advice over the telephone for decades, more recent advances through sophisticated decision support systems are revolutionising the provision of nursing services to the general population over long and small distances.

The Healthline service here in New Zealand has been running for 10 years. Telenurses are in a unique situation working at a primary health care level without the advantage of visibly seeing the client. This reinforces the need to establish a therapeutic relationship which requires nurses to develop enhanced communication skills as well as technological competency and dedication to teamwork.

At the primary health care level telenurses at Healthline support individuals, families, groups, communities and populations and complement existing primary health services.